Customer Support- (HRMS/HCM)

JOB DESCRIPTION

Roles:

1. Customer Support
2. Customer Success Manager

(HCM/HRMS Implementation/HR Consulting experience preferred)

Experience:

1. (3-6 years)
2. (10-12 years)

CTC: Best In Industry

Location: Delhi-NCR/Pune/Bangalore/Mumbai

Our Ideal Candidate:

We are looking for a techno-functional consulting champion who becomes the trusted advisor to clients and drives adoption of ZingHR-HRMS to ensure customer success.

Key Responsibilities:

· Act as a techno-functional consultant and provide recommendations on process

· Configure and manage client’s instance on ZingHR Assist and Train clients to do it on their own

· Devise engagement plans that consider customer business goals and map product capabilities to achieve these
goals

· Drive product adoption, increasing overall retention and achieve process success for customers

· Support clients during critical HR events like Appraisal, Increments etc.

· Support clients to resolve queries or bugs, as and when required

· Gather feedback on product experience during the entire customer lifecycle via targeted surveys

· Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities

· Share best practices with clients on how to achieve product success with ZingHR

· Identify risks proactively, mitigate and escalate as deemed appropriate

Requirements:

· MBA/PGDM (preferably in HR) or relevant work experience after BE/B.Tech

· 2+ years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles

· Understanding of Technology systems. HRMS system implementation and understanding would be preferred

· Good in MS Excel, Word and Powerpoint

· Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch